Return & Refund Policy
Last Updated: July 29, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.
Returns
We accept returns within 30 days of the date you receive your order.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include the original packaging, tags, and accessories.
- Not be listed as a non-returnable item.
Certain products, such as personal care items, intimate products, customized items, gift cards, and clearance items, may not be eligible for return unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem.
Once verified, we'll provide a replacement or issue a full refund at no additional cost.
Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled.
Refunds
After we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs where applicable.
If the return is due to a change of mind or another customer-related reason, the customer may be responsible for return shipping costs.
Non-Delivery or Lost Packages
If your package is confirmed lost in transit, please contact us. We'll investigate the issue with the shipping carrier and, where appropriate, provide a replacement or refund.
Late or Missing Refunds
If you haven't received your refund after the expected processing time:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: flowkar786@gmail.com
Phone: +91 95929 49636
We aim to respond to all customer inquiries within 24 business hour