Refund & Return Policy

Refund, Return & Cancellation Policy

Last Updated: August 21, 2026

At FlowKart, customer satisfaction is important to us. This policy explains the conditions and process for returns, replacements, cancellations and refunds for purchases made through https://flowkart.in.

1. Return Eligibility

Customers may request a return within 14 calendar days from the date of delivery.

To qualify for a return:

  • The product must be unused, unwashed and in its original condition.

  • The product must include its original packaging and accessories, where applicable.

  • A valid order number or proof of purchase must be provided.

  • The return request must be approved by our customer support team before the product is sent back.

Products that have been used, washed, altered, damaged after delivery or returned without approval may not be eligible for return.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or a video showing the product and problem

After verification, FlowKart will arrange a replacement or issue a full refund at no additional cost to the customer.

3. Non-Returnable Products

Returns may not be accepted for:

  • Products that have been used, washed, altered or soiled

  • Products damaged due to misuse or improper handling

  • Products returned without their original components or accessories

  • Gift cards or digital products, if offered

  • Products specifically marked as non-returnable before purchase

This restriction does not apply when a product arrives damaged, defective or incorrect.

4. Order Cancellation

Orders may be cancelled before they are processed or dispatched by contacting our customer support team.

Once an order has been dispatched, it cannot be cancelled. However, the customer may request a return after delivery if the product meets the return eligibility conditions stated in this policy.

If FlowKart cancels a prepaid order because of product unavailability, a listing error or another issue at our end, the full amount paid will be refunded.

5. Return Process

To request a return:

  1. Contact our customer support team with your order number and reason for return.

  2. Wait for return approval and instructions from FlowKart.

  3. Pack the product securely in its original packaging.

  4. Hand over the package during reverse pickup, where available, or send it to the approved return address provided by our support team.

Products sent back without prior approval may not be accepted.

6. Return Shipping Charges

  • If the return is due to a damaged, defective or incorrect product, FlowKart will cover the applicable return shipping charges.

  • For an eligible change-of-mind return, the customer may be responsible for the return shipping charges.

  • The customer must follow the return instructions provided by FlowKart.

7. Refund Process and Timeline

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Once approved:

  • Prepaid or PhonePe orders: The refund will be processed to the original payment method.

  • Cash on Delivery orders: The refund will be processed through UPI or bank transfer after the customer provides the required refund details securely to our support team.

Approved refunds are normally initiated within 5–10 business days. Banks and payment providers may require additional time to reflect the amount in the customer’s account.

8. Replacements

A replacement may be offered when the product received is damaged, defective or incorrect. Replacement availability is subject to stock.

If a replacement is unavailable, an approved refund will be issued according to the refund process stated above.

9. Failed or Duplicate Payments

If an amount is deducted but the order is not successfully confirmed, please contact us with the payment reference number.

Failed or duplicate payments will be verified with the payment provider. Any eligible reversal or refund will be processed to the original payment method according to the applicable bank or payment-provider timeline.

10. Contact and Grievance Support

For returns, cancellations, refunds or payment-related concerns, contact:

FlowKart
Grievance Officer: Pardoom Mandal
Email: flowkar786@gmail.com
Phone/WhatsApp: +91 95929 49636
Business Address: VPO Sahauli, Ludhiana, Punjab 141105, India
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST

Customer complaints will be acknowledged within 48 hours, and we will endeavour to resolve them within 30 days of receipt.